If you are building a community around a product or service, chances are it’s a support community. That’s why measuring community support independently of engagement is important.
One of the reasons people join a community is because they want to connect with others. So when it comes to measuring your community, connections are a must have.
From its very beginning Savannah CRM has focused more on helping Community Managers build bigger, healthier communities by giving them what they need to know rather than simply throwing endless metrics at them. Now we’re taking that concept even further by adding new features that give Community Managers control over where their community is going,…
As our open source community grew, we had a handle on the things that we could easily see. We knew who our PMC (Project Management Committee), our committers, and contributors were and how much they contributed to the project. But this only covered a small group of our community because the vast majority of people…
Since Savannah CRM was launched two years ago we have used the a simple flat-rate pricing model with different tiers for different sized usage. While this made things easy to get started, it made expanding access to more of your team and company difficult. Starting today, we have switched to a per-Manager pricing model that…
In The Art of Community, Jono Bacon describes teams as “the building blocks of community”. As your community grows beyond a few dozen people it becomes harder for them to collaborate and focus in on specific tasks all together. When that happens you can re-invigorate your community by forming teams around common interests and goals….
A CRM, or Customer Relationship Manager, has been an invaluable tool for sales and support teams for decades, helping them interact better with customers or prospective customers by providing them with the information they need to do their job more effectively. A Community CRM, or Community Relationship Manager, brings the same benefits to those of…
Community insights can provide a lot of value to your company, but getting those insights in front of the people who can benefit from them most has always been a challenge. Not anymore! Today we’re launching our Salesforce integration for Savannah CRM, which will let community managers share what they’ve learned from the community directly…
Savannah CRM provides a huge amount of insights and information to community managers about their community’s activities, interests and leaders. Now we’re making it easier than ever for community managers to share that information with a wider audience! If you see this “Share” button at the top of any page, just to the right of…
Building and managing a community is a lot of work, especially if you’re the only one doing it. Usually solo community managers have very little budget for tools that make your job easier and your work more productive. So to help we’re introducing a new, more affordable pricing level just for you! Let Savannah CRM…
Tags are a simple yet powerful feature that Savannah CRM provides. In fact, Tags are a critical piece of many other features, and using them effectively will improve your entire experience and workflow in Savannah. Below are five key ways you should be using Tags to take full advantage of them. 1. Auto-Tag Conversations by…
Savannah CRM brings all of your members and activity together in one place, making it easy to manage your community as a whole. But often times y’ll need to manage segments of your community individually, especially as your community grows and people start to specialize on different things. Savannah helps you here too, by allowing…
If you are building a community around a product or service, chances are it’s a support community. That’s why measuring community support independently of engagement is important.
One of the reasons people join a community is because they want to connect with others. So when it comes to measuring your community, connections are a must have.
Events are a regular part of any community manager’s routine. Savannah CRM offers a robust set of options for capturing attendee information.
From its very beginning Savannah CRM has focused more on helping Community Managers build bigger, healthier communities by giving them what they need to know rather than simply throwing endless metrics at them. Now we’re taking that concept even further by adding new features that give Community Managers control over where their community is going,…
As our open source community grew, we had a handle on the things that we could easily see. We knew who our PMC (Project Management Committee), our committers, and contributors were and how much they contributed to the project. But this only covered a small group of our community because the vast majority of people…
Since Savannah CRM was launched two years ago we have used the a simple flat-rate pricing model with different tiers for different sized usage. While this made things easy to get started, it made expanding access to more of your team and company difficult. Starting today, we have switched to a per-Manager pricing model that…
In The Art of Community, Jono Bacon describes teams as “the building blocks of community”. As your community grows beyond a few dozen people it becomes harder for them to collaborate and focus in on specific tasks all together. When that happens you can re-invigorate your community by forming teams around common interests and goals….
A CRM, or Customer Relationship Manager, has been an invaluable tool for sales and support teams for decades, helping them interact better with customers or prospective customers by providing them with the information they need to do their job more effectively. A Community CRM, or Community Relationship Manager, brings the same benefits to those of…
Community insights can provide a lot of value to your company, but getting those insights in front of the people who can benefit from them most has always been a challenge. Not anymore! Today we’re launching our Salesforce integration for Savannah CRM, which will let community managers share what they’ve learned from the community directly…
Savannah CRM provides a huge amount of insights and information to community managers about their community’s activities, interests and leaders. Now we’re making it easier than ever for community managers to share that information with a wider audience! If you see this “Share” button at the top of any page, just to the right of…
Building and managing a community is a lot of work, especially if you’re the only one doing it. Usually solo community managers have very little budget for tools that make your job easier and your work more productive. So to help we’re introducing a new, more affordable pricing level just for you! Let Savannah CRM…
How to use API Integrations with Zapier to connect Savannah CRM to Twitter and other platforms.
Tags are a simple yet powerful feature that Savannah CRM provides. In fact, Tags are a critical piece of many other features, and using them effectively will improve your entire experience and workflow in Savannah. Below are five key ways you should be using Tags to take full advantage of them. 1. Auto-Tag Conversations by…
Savannah CRM brings all of your members and activity together in one place, making it easy to manage your community as a whole. But often times y’ll need to manage segments of your community individually, especially as your community grows and people start to specialize on different things. Savannah helps you here too, by allowing…